Privacy Policy

1. Data Protection

Birtwell & Co Ltd (“We”) are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

2. Our Data Protection Policy

2.1 We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
2.2 Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfil the delivery of Products to you, and as is necessary to process credit or debit card payments.
2.3 Your privacy and confidence will be respected at all times.

3. What Information is collected about you and how is it used?

3.1 When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Products. This information allows us to process your offer to purchase the Products and delivery of those Products to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Products to you.
3.2 This information may be provided to third party service providers for the purpose of processing your offer to purchase the Products.
3.3 We may collect information to allow us to carry out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information.
3.4 We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable.
3.5 If you supply your email address without placing an order, we may pass your email to a third party organisation in order to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third parties after the reason for collecting it has lapsed.
3.6 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
3.7 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

4. Your rights

4.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
4.2 Our site and emails may, from time to time, contain links to and from other websites in our networks, from partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

5. Third parties

We will not sell or pass your details to third party organisations except to offer you the opportunity to purchase from us, to fulfil delivery of the Products to you and for the purpose of processing your offer to purchase the Products.

6. Consent

By making an offer to purchase Products you consent to the information you provide to us being processed for any of the above purposes.